Downtown YMCA

There are always 3-4 staff members but no one cleans up the workout area. Today seven out of ten of the plated machines had super heavy weights left on them by some d-bags who refuse to strip their weights. And I'm not about to strain my back or shoulder injury doing it for them. I complained twice to the staff. First time "Oh yeah we need to make signs". Second time the manager, who was talking to some dude with a skateboard the entire time I was there said "It's Saturday and we have no wellness staff." Well then who is responsible for the floor? "I am". The correct answer, both times would have been: "I'm sorry you couldn't use our equipment. Of course that's what you pay for. Which machines? I'll do it right now for you."

This is the second year my daughter has been going to Fun Company after school. The teachers watching them after school are great. The customer service department on the other hand, is not. I had my account on automatic draft for 1.5 years. Until I lost my job, and I was trying to remove it to pay it manually. I tried for over a month. No way to remove auto draft online. The teachers at the school did not have the option either. The google number is outdated, no longer in service. I emailed, with no response, and submitted online tickets that whole time. Within that time frame, they started new rule, if auto draft fails there is a $25 fee. I called them and asked for that fee to be removed since I have been on auto draft this whole time and I have been trying to get it removed with no response. They refused to remove it. They didn't reply for over a month to get my auto draft removed, and then refuse to help with the return fee they accessed to me because the auto draft got declined when I knew it would. I was informed to get with Margaret Harris and then she avoided every single email. They are great with watching the kids, but when it comes to paying and how hard it is to get in touch with them. I would not recommend having your account on auto pay.

Since the pandemic and weather problems since 2020, I've realized such a difference in myself emotionally and physically. I've kept a big budget and time allowance for health in mind and spirit .. thank you, YMCA, for all you do for our Nashvillians and the United States of America 🇺🇸. I've been an avid member since 1992. 🧚‍♂️👋

My dear family of YMCA , let me Introduce myself I’m a Dance & Fitness Coach who always visit the installations for keep myself training and dancing by using the dance room Specially when is free like many members who want to stretch etc. Yesterday Thursday 27 JULY I had an uncomfortable experience , while I was using the dance room with another people inside , a “Instructor called “KIM” she open the door and started screaming to us the: “WE ARE NOT ALLOWED TO USE THE ROOM , IS ONLY FOR INSTRUCTORS, YOU NEED TO GO OUT , while she was keeping telling us to get out I stopped her and ask to please introduce herself because ME as a PROFESSIONAL I have ways to treat people specially if is in my work place , this instructor didn’t have the manners to do it so I was wondering if she really was an ymca Instructor because of her rude approach to us. I’m very sad for this situation and I’m sure the I don’t want to come back to this YMCA. This happened around 8 PM .

While I'm sure what is left of the Ymca at this location is fine but,, there is no pool at This Location. This information would have been more helpful before we walked a mile and a half there... and back in 90+ degree heat. The photos are still on their website for Pools that no longer exist. It would be helpful and more accurate to remove those photos so you don't mislead people in the future. Eric T. Hogan